Delivery & Shipping
1.1 All items go through a QC procedure before leaving The Flightcase Warehouse.
1.2 Customers are required to check all goods and packages before signing in acceptance of the parcel.
1.3 Should there be any sign of damage to the packaging or the contents, the customer should either:
i) Refuse the delivery
ii) Sign the parcel as ‘damaged’.
1.4 Any uncertainty should result in the parcel being signed for as ‘damaged’.
1.5 If the parcel looks acceptable externally, but the customer believes that there may be damage internally, the parcel should be signed for ‘damaged’.
1.6 Please check over the parcel whilst the driver waits - If the driver refuses to wait whilst you open the parcel, then please write on the POD (proof of delivery) ‘driver refused to wait'.
1.7 When signing for the parcel on the POD, you are confirming that the parcel has arrived in an acceptable condition. Any subsequent claim on the basis of the goods being damaged will be disregarded by both the courier and The Flightcase Warehouse.
1.8 If FCW organise collection of your goods we will only attempt this once on the day both parties agree. If this doesn't happen and a reattempt is needed, it will be your responsibility to return the item.
If your package is damaged, please fill in the returns form at the bottom of our homepage.
2.1 UK mainland delivery - All items ordered will be shipped on a next working day service.
i) Stock items purchased prior to 14:00 will be dispatched on the day of order.
ii) All manufactured cases are subject to the provided standard lead time.
2.2 We use a variety of couriers to ship parcels. The selection of courier is based on size, weight and destination of the parcel ordered.
2.3 On dispatch the customer will receive an e-mail confirming the tracking details of the consignment.
The Flightcase Warehouse offer timed deliveries such as pre-10.30, pre-noon and Saturday delivery. Prices are provided on request.
N. Ireland, Channel Islands, Isle of Man, Isle of Wight or Scottish Highlands
2.4 Standard UK mainland shipping rates do not apply to these destinations, as they are classed as UK offshore.
2.5 Deliveries to UK offshore will take 2 to 3 working days or, in accordance with the shippers delivery times.
European & International Shipping
2.7. When buying outside the UK, Smaller items are priced at the ordering process point. Larger items will automatically ask us to send you a price at the ordering process point. If you decide not to go ahead after Flightcase Warehouse have given you the shipping price we will cancel the order. No money would have been processed at this point.
2.8 A member of our sales team will be in touch to agree a suitable collection time with you as soon as we've processed your order.