Returns

3. RETURNS POLICY

3.1 Fightcase Warehouse will refund or exchange any item the customer is not satisfied with. The item must be returned to Flightcase Warehouse 14 days from original delivery date. Item must be in 'as new' condition with all original packaging intact. It is the customer’s responsibility to make sure the item is properly packaged on return to Flightcase Warehouse

3.2 If the item is returned after 14 working days a 15% handling fee will be incurred.

3.3 How to return an item:

Fill in the returns form at the bottom of the homepage.

If the items are damaged or faulty, photographic proof must be provided.

All returns must be authorised by The Flightcase Warehouse, who will issue the customer with a returns number. Failure to gain authorisation will result in a handling fee being incurred.

The returns number will be sent via email and a collection time will be agreed between Flightcase Warehouse and customer.

If the item is damaged and the procedure detailed in item 1 has been followed with the courier, The Flightcase Warehouse will arrange collection of the item and cover all shipping costs

If you receive an incorrect item which is fault of The Flightcase Warehouse. Flightcase Warehouse will pay return shipping costs.

If a collection date has been agreed and you fail to inform FCW by 11am on the day of collection that you want to change the delivery date, you will become liable to arranging the return of the goods. Flightcase Warehouse will only attempt one collection.

Returns can be made using a courier of the customer’s choice or via Royal Mail. The Flightcase Warehouse can arrange collection on the customer’s behalf, quotations are available on request.

The product must come back in the same condition it left and in its original packaging.

Once we have received item(s) a refund will be issued via the original method of payment.

We must be notified within 3 days of any faulty or damaged parcels

Custom built cases - No refunds will be accepted on custom built cases that are specifically designed for the customer. If it is fault of the Flightcase Warehouse we will cover all the costs and have a new case dispatched within an agreed time with the customer.

Expect to receive your refund with 5 working days of the return of the product.

Returns Form

Please answer all the questions below. Fields marked as * are required.

Name *

Address *

Company *

Postcode *

Contact No. *

E-Mail *

Order No. *

Consignment No. *

Did you read FCW Terms & Conditions? *

Yes
No

Did you read your confirmation email when placing your order? *

Yes
No

Please explain type of damage

Did you sign for the goods as 'Damaged'?

Yes
No

Did you refuse delivery? *

Yes
No

Once the notification has been submitted, a confirmation email will be sent to you. Before we can process your claim, you must first provide a photo of the damage. Please reply to the confirmation email and attach any photographs that show the damage.

Flightcase Warehouse will contact you within 24 hours of the outcome.