Terms and Conditions

TERMS & CONDITIONS:

VERY IMPORTANT INFORMATION
DELIVERY OF GOODS

Do not sign for goods before checking packaging for damage.
If there is any sign of damage to packaging, either, do not accept, or accept but sign for damaged.
If external looks fine, but may be damaged inside, sign for 'damaged'
If you are unsure, sign for 'damaged'.
If the driver refuses to wait while you check goods, write 'driver refused to wait' on POD (proof of delivery)
If you sign without checking you are agreeing that the goods are in good condition and it will be difficult to make a claim.
This is for your protection. If you sign without checking and the goods are damaged, all claims will be rejected by courier company and FCW.

IF YOUR PACKAGE IS DAMAGED PLEASE FILL IN THE RETURNS FORM AT THE BOTTOM OF FLIGHTCASE WAREHOUSE HOMEPAGE

If when we ship your goods no-one is there to accept the delivery, your items will automatically go into holds with the courier company; The courier will attempt delivery 2 times, if after that it is still not delivered the parcel will be returned to the Flightcase Warehouse and there will be another delivery charge to resend.

EUROPEAN SHIPPING
Unfortunately we are not able to cost shiping to all European countries online, below is a list of those we are able to send cases to at the displayed rate, if your country is not listed below please contact us and we will see how we are able to help.
Zone 1: Belgium, France, Germany, Luxembourg, Netherlands, Rep Ireland
Zone 2: Austria, Denmark, Switzerland, Leichenstein
Zone 3: Italy, Spain, Czech Rep, Slovakia
Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia
Zone 5: Latvia, Bosnia-Herzegovina, Iceland, Montenegro, Norway, Serbia, Bulgaria, Croatia, Romania , Lithuania, Greece

• RETURNS
  All returns that are not to be the fault of the Flightcase Warehouse will be subject to a 15% handling charge and it is the customers responsibility to return goods in good condition with all packaging intact. If goods are returned that cannot be resold as 'brand new' the buyer will only receive a partial refund.
• PACKAGING
  All flightcases are wrapped in black shrink film only, If you require extra packaging etc... Please email sales@flightcasewarehouse.co.uk and let us know. There is no extra charge for this service.
• CREDIT CARD SECURITY
  We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
• GUARANTEE
  All our cases come with usual guarantees.
  Lifetime guarantee covers wear and tear & manufacturing defects only & not damage due to misuse. Lifetime guarantee excludes castors all internal foam including inserts. FCW Reserve the right to request the product be returned for inspection before warranty is granted.
• REACHING US
  If you need to reach us please email us at sales@flightcasewarehouse.co.uk alternatively, you can call on 01827 60009 (International +44 ) or fax us on 01827 313877
• PRIVACY POLICY
  The Flightcase Warehouse does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.